Everyone knows that great customer experiences are critical for success with today’s empowered consumers. But, beyond the hype, what are the essential ingredients to achieving that success? In this session, Scott Liewehr dives deeper to uncover the how of delivering consistent experiences across many customer journeys at scale. From establishing and tracking an organization’s CX Maturity, to prioritizing CX initiatives against a value framework and a Hierarchy of Needs, attendees will leave this session with the knowledge and insight necessary to inform their teams’ CX planning and decision-making processes with confidence.
Design was once largely about making products more attractive. Today, it’s a way of thinking: a creative process that spans entire organizations, driven by the desire to better understand and meet consumer needs.
Can you transform early stage academic research to commercializable assets. Yes, great science is a must! However, not less important is to have leadership commitment to the long term journey, insure the right talent, creating the right eco systems and alignment of interest between all stakeholders are only some of the ingredients for successful innovation in academic settings.
Ideas for when anything can buy from anything, what are the possibilities to exploit the combination of technologies, and real examples of how to scale digital as facilitated by artificial intelligence, analytics, IOT whether exploited alone, via consultants and systems integrators or with business process services. This presentation will highlight today’s practical progress and tomorrows opportunities for process and business possibilities using combinations of technologies.
From protecting your passwords & credit cards to industrial espionage, leaks, activism and cyber warfare between nation states, hackers make the news every day. These problems are becoming more and more relevant. Pablos is one of the few hackers and futurist who have been working to solve these problems since the beginning of the internet. He is bringing his unique ability to explain the invisible world of hacking to NASSCOM.
Digital innovations in Healthcare can be a great equalizer – promising the world’s populations equal access, more affordable care and improved quality. The time is right for healthcare providers, payers, patients and healthcare companies to push for digital innovation and re-invent healthcare as we know it today. Join this special session to learn more on how digital innovations are transforming healthcare and what is needed to succeed.
The Fireside chat with Mr Ambani covers a wide range of topics from the disruptive technologies shaping telecom, role of intelligent data, the app economy, role of millenials and the vision for Jio.
Bill Ruh, Chief Digital Officer at GE and CEO of GE Digital shares his views on the future of the Industrial Internet and how to transform businesses to become Digital Industrial.
This session features outstanding young leaders who are pioneering innovations reshaping our digital landscape. Learn how these startup CEOs push their teams to literally shoot beyond the current horizon to redefine digital payments, workplace collaboration, business analytics, and space exploration.
The NASSCOM Global Leadership Awards felicitate some of the most renowned names from the world of business and technology. The awards are presented to individuals for their role in building business excellence and technology leadership within their organizations, in the areas such as vision, excellence in IT usage, technology innovation, thought and business leadership.
In a time of great digital disruption for businesses everywhere, the winning combination of cognitive technologies and the cloud is more vital than ever. Now, data is our most valuable resource and the insights drawn from it are premium currency. A new class of systems that understand, reason and learn are augmenting our business -- and human -- intelligence. So how should businesses compete in this new Cognitive Era? How can the IT industry ensure AI is rolled out effectively, but also responsibly? And how do we take advantage of cognitive cloud platforms to make the world more prosperous, healthier, efficient, sustainable, and more just?
This session will feature some of the new emerging C-suite roles who are now the key buyers of technology like Chief Innovation Officer, Chief Customer Officer, and Chief Marketing Officer. They will debate and deliberate challenges and emerging opportunities around digital as the center piece of technology strategy.
Getting into the tech industry is one thing, but staying is quite another. In this panel we’ll talk with women leaders in the tech field and find out how they managed to stick with the tech industry.
Complexity and uncertainty – often the duo go hand in hand stoking each other in process, and overwhelming business leaders by turns. Uncertainty, in the aftermath of rapid (uncomfortable?) technological changes can be compelling. In an attempt to tame it, leaders can end up with increased complexity to move further away from what they sought to achieve – congruous adaption. Here, the moot point is getting the degree right. Since, learning and adaption will have to happen in parallel, and without the comfort of a time lag, this is critical. This session will feature successful leaders as they deliberate unequivocally on challenges which are layered, and script the way forward in these disruptive times.
Findings from Everest Group’s recent study with 100+ CIOs on innovation in global services
• What is innovation and why it matters to enterprises?
• Where does innovation create most impact? How do enterprises measure the impact of innovation?
• Who is best suited at delivering innovation – a supply model comparison?
Global workplaces are getting redefined that how work gets done by introducing the idea of a “Digital workforce” platform and digital workers that work alongside human employees. This combination is designed to help the human employee accomplish more than they ever could alone. The Digital workforce platform is the combination of RPA, cognitive and analytics together.
Introducing mundane and complex tasks to the digital workforce allows the human employees to think, create, discover, and innovate; basically doing things that humans do best. The man and machine partnership isn’t new, and has allowed the world to advance in countless ways.
The technology that will enable, secure and formalize the digital relationships shaping the future of enterprise, government and the global economy has arrived — Blockchain. The first generation of the digital revolution brought us the Internet of Information. The second generation—powered by blockchain technology—is bringing us the Internet of Value: a new, distributed platform that can help us create the digital relationships that will reshape the world of business and transform the old order of human affairs for the better.
"I can't understand why people are frightened of new ideas. I'm frightened of the old ones" –these words by composer John Cage are also true to businesses and companies. For established businesses, innovation is a balancing act between continuing to execute existing business models and adopting new ones. This session has 2 leaders’ sharing their perspective on the need for organizations to strategize and think for newer ideas in order to ignite business growth.
Where you work, what you work on, how you work, when you work and even why you work, has changed. Add artificial intelligence, automation, and macros economic conditions and the future of work is being turned upside down. This macro pressure at the global scale impacts the business world from many fronts. In fact, the digital disruption that organizations face from non-traditional competitors, emerging technologies, and new disruptive business models, requires a different type of leadership to manage the pace of change required not only for survival, but also for cultural agility. Past models of leadership play a key role, yet the continual over and under emphasis of one type of leadership design and style no longer is relevant for the challenges ahead. This session offers insights as to how “dynamic leadership” is at the core of the future of work.
The Internet is entering a Second Era. The first was the Internet of Information, and with blockchain we are entering the Internet of Value. But where are the most important opportunities and how do we anticipate and harness these seismic shifts? In this Masterclass, Alex Tapscott will explain how blockchain technology will transform our economic power grid and then lead a discussion focused on industry applications, opportunities and challenges.
As businesses morph their products and solutions in the digital world which are more integrated and automated, how do they think about building a comprehensive digital agenda. This panel will discuss the imperatives of defining a digital business strategy, operating models that will enable digital at scale, the talent imperatives, use cases where companies have seen success and also what not to do, if building a digital organization is the end game.
Building customer relationships isn’t about one-size-fits-all interactions. Customers expect a relevant and engaging experience. Discussion on leveraging data and touchpoints to develop personalized interactions that engage and delight customers.
Hidden inside every digital experience lies the digital dilemma. Learn how to design your business strategy to identify and solve the hidden digital dilemma.
In this session the speaker will decode the rules of smart simplicity to create competitive advantage. Smart Simplicity can simplify organizations by helping them identify and resolve unnecessary complicatedness and deliver lasting, measurable change.
It’s an exciting, unprecedented time in technology. Advances in technology are poised to transform the way we work and live, and raise many questions about the opportunities, as well as very serious challenges we must address. The impact of technology innovations can be positive, because the power lies with us - with people. The fundamental shift is that we are no longer wondering what the newest innovation means for business or for people. We are in control – we’re adapting technology TO us, not adapting to it. WE are designing the future using technology to fit our needs. Technology is now being designed by people, for people. In an engaging session guaranteed to push the boundaries of your thinking, Justin Baird will take us fast forward into the future. Justin will share with us his experience working with emerging technologies and provide insight into how “New IT” is transforming the world as we know it, with practical examples of the great work already being performed today.
Our lives our governed by daily rituals. We are all creatures of habit. One of the central tasks for an entrepreneur is to think of ways in which new technologies can preserve the comforting aspect of rituals but make them more efficient and accessible. This is a tricky balance. I will illustrate this with two examples in entrepreneurial settings, how my students and I have worked to marry technology with habits – first, bringing a steaming cup of ‘chai’, whether at work or at home, to you, and second, marrying technology with the daily clinical needs of those who suffer from the chronic disease epidemic hitting countries like India (diabetes, cardiac disease).
Indian IT services exports touched $100 billion in 2014-15. In a future where SaaS, open source and cloud services dominate the software landscape, the old model of outsourced software application development and maintenance is surely not a path that leads us to $1 trillion in the near future. In this talk, Deep Nishar explores a brand new technological vista that's unfolding in the world of informatics. Are we prepared to reap the benefits?
A visible trend in India’s FinTech ecosystem has been disruption in the payments space. However, there is a need to imagine & design the next wave of innovation in unexplored sub-segments such as lending, trade finance, block chain etc. With the growing number of partnerships between banks & FinTechs startups, a cohesive strategy to prioritize innovation will make the greatest impact on the way our financial services sector evolves.
Artificial Intelligence has left the laboratory (and the movie lot) and is in your building. It’s in your home. It’s in your office. In his presentation, Malcolm Frank will outline how systems of intelligence are rapidly becoming the new machine of the digital economy, changing the rules of competition in all industries, and altering the basis of competition for IT services providers.
Large corporations have always wanted to incorporate the start-up cool culture, It became trendy to launch corporate-run startup accelerator programs. But lately, there has been a shift in this. Now corporates have started taking start-ups more seriously. Now they understand that it is better to partner with an eager friend and potential target much earlier. This session will focus on the advantages of such kind of partnership and will share a few successful case studies.
The digital revolution is reshaping the technology provider landscape in the B2B services space. Three types of competitors are emerging - Digital specialists with technology-backed services; Transformation Leaders with ecosystem plays and Tech giants moving into B2B services This panel will discuss and debate whether the leading IT Service Providers can emerge as disruptors as enterprises adopt digital at scale. How are the global services companies realigning their portfolio of solutions, what partnerships are they building, what is their unique differentiator, what challenges do they for see and paint what lies ahead in this volatile nad uncertain world.
This session is an in-conversation with 3 young super confident entrepreneurs who could be the future tech-innovators, leaders and disruptors. The session would be an un-learning experience for today’s leaders.
It is no longer business as usual for brands looking to connect with the consumer of today. We are witnessing a radical transformation of communication platforms that allows for real-time engagement and disengagement by brands and consumers alike, the fusion of content, context and culture. This session would have leaders from across different industries exploring to decode the hyper-connected consumer, vertical integration of the consumer with content and discuss the new rules of engagement with best-in class services with competitive prices
