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Thursday, February 16 • 2:45pm - 3:30pm
Why Customer Experiences trumps communication in a digitally disrupted world?

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Building customer relationships isn’t about one-size-fits-all interactions. Customers expect a relevant and engaging experience. Discussion on leveraging data and touchpoints to develop personalized interactions that engage and delight customers.

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R "Ray" Wang

Principal Analyst & Founder, Constellation Research
R "Ray" Wang is the Principal Analyst & Founder of Constellation Research, Inc. He's also the author of the popular business strategy and technology blog "A Software Insider’s Point of View". With viewership in the 10's of millions of page-views a year, his blog provides... Read More →

avatar for Ajay Arora

Ajay Arora

Managing Director, D'Decor Home Fabrics Pvt. Ltd.
Ajay Arora, Managing Director of D’Decor, has been in the family business since 1991. Ajay has been instrumental to grow the company into an international brand, D’Decor, with his vision and business acumen. The company has achieved leadership position in the international... Read More →
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Fareed Patel

VP and Head of Global Commercial Platforms, GSK
avatar for Alexandra Willis

Alexandra Willis

Head of Communications, Digital & Content, The AELTC, Wimbledon
Alexandra is Head of Communications, Digital and Content for the All England Lawn Tennis Club, and The Championships, Wimbledon. She has eleven years experience as a content and digital strategist in a variety of guises, as an editor, journalist and digital lead in the sports... Read More →

Thursday February 16, 2017 2:45pm - 3:30pm IST
Grand Ballroom II